Personal Assistance
Whether you are choosing your first antique cut diamond or checking on a delivery, our team is here to guide you at every step.
Chat with us
Tap the chat icon in the corner of any page to message our team directly. You can ask us about:
- Order tracking: delivery status and estimated arrival of your order.
- Product inquiries: diamond cuts, carat sizes, metals, ring sizes and availability.
- Custom and bespoke orders: designing a ring or piece of jewelry around your diamond.
- IGI certification: requesting a grading report for your diamond.
- Shipping and returns: any questions about delivery times or our returns policy.
Please include your order number when asking about an existing order so we can help you faster.
Other ways to reach us
Prefer to write to us? Send a message through our Contact page and we will get back to you as soon as possible.